Frequently Asked Questions
1. Are your bracelets made with real crystals?
Yes. All bracelets from ChoZen Crystals are made with natural crystals. Because they are formed by nature, each crystal may have unique patterns, inclusions, and slight color variations.
2. Will my bracelet look exactly like the photo?
Not exactly. Since every crystal is natural, no two bracelets are identical. The bracelet you receive will be very similar to the product photo but may have slight natural differences.
3. What size are the bracelets?
Most ChoZen Crystals bracelets are made with a stretch design that fits most wrist sizes comfortably. Any specific sizing details will be listed on the product page.
4. How should I care for my crystal bracelet?
To keep your bracelet in the best condition:
Avoid contact with water, perfume, and harsh chemicals
Remove before heavy activities or exercise
Store in a safe, dry place when not in use
5. How long does shipping take?
Orders are usually processed within 1–3 business days after the order is placed. Shipping time will depend on your location and the shipping method selected during checkout.
Estimated delivery times may vary, but most orders typically arrive within 5–10 business days after shipment.
6. Do you provide order tracking?
Yes. Once your order has been shipped, you will receive a tracking number via email so you can follow your package during delivery.
7. Do you ship internationally?
Shipping availability may vary depending on location. Please check the shipping options at checkout to see if delivery is available in your country.
8. Can I return or exchange my bracelet?
Yes. ChoZen Crystals accepts returns within 7 days of delivery if the bracelet is unused and in its original condition. Please visit our Return Policy page for full details.
9. What if I receive a damaged item?
If your bracelet arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will gladly arrange a replacement or exchange.
10. How can I contact ChoZen Crystals?
If you have any questions about your order or our products, please reach out through our contact form or customer support email, and we will be happy to assist you.
Thank you for choosing ChoZen Crystals. We’re grateful to share our love for natural crystals with you. ✨